Emergency Services Training Plan

Role Play
Our resort believes that our emergency personal will be the most beneficial if they have actual experience in dealing with dangerous situations.  The head of each department is required a monthly meeting to go over with their staff the proper ways to handle situations.  To ensure that staff is understanding what they are being told, role play is a necessity. 

All of the emergency staff will be required to attend a mandatory role playing test twice a year. The tests will run two days long to ensure that each area is covered. If any of the emergency staff fails to attend they are automatically terminated from the position.

They will be given many situations that could possibly occur at the resort (fires, misconduct of guests and all life threating emergencies,).  Each individual member will be evaluated on their reactions and overall performance in the emergency situation.  

There will be group role playing situations where they need to work together as well as situations where each person could find themselves alone and having to solve an emergency.

All individuals will be evaluated by the head of each department.  The emergency staff will only have 2 chances to get the test done completely right before they are terminated. If an individual does not successfully do the correct procedures during the role play, they are given feedback on what to change and asked to complete it again.  This gives all individuals the opportunity to learn and succeed.

Local Emergency Services

A - Kona District Police Department -   Kealakehe Station
74-5221 Queen Kaahumanu Highway, Kailua, HI
(808) 326-4646

B - Kailua Fire Station
74-5537 Palani Road, Kailua, HI
(808) 327-3545